Service protection with DJI Care Refresh
DJI Care Refresh is service protection for your drone that will provide you, for a small additional fee, two replacements of damaged equipment per year. It covers damage caused by collisions or product contact with water, among other things. The damaged equipment will then be replaced with new or equivalent new equipment. The service package can be activated once up to 48 hours after activating (first launch) the drone, or at a later date after sending a verification video to DJI. It is also possible to extend the protection – just buy an additional annual plan (up to two times – you gain up to 3 years in total). What’s more, the official manufacturer’s warranty applies during the service period.
DJI Mavic 3 Pro
For the DJI Mavic 3 Pro drone, the cost of each replacement under DJI Care Refresh is 1019 PLN. The cost of the Flyaway service is 1279 PLN.*
*When reported directly to the manufacturer, the replacement amount is subject to change depending on the current exchange rate.
Flyaway Coverage
DJI Care Flyaway is an additional service in the DJI Care Refresh service plan that allows you to get a brand new drone if your previous one flies away for unknown reasons and cannot be recovered. In case of unintentional loss of a drone, simply pay the appropriate service fee to receive a brand new product. The service is available to all users who have purchased DJI Care Refresh coverage (applies to select drone models) – including those who purchased it prior to the introduction of Flyaway service.
– DJI Care Refresh (annual plan) offers two replacements and the ability to use Flyaway Coverage once.
– DJI Care Refresh (2-year package) offers four replacements and the ability to use Flyaway Coverage twice.
Activating Flyaway Coverage
To use Flyaway Coverage, users must link their DJI account and control camera to the drone using the DJI Fly app. If he doesn’t do this before the device possibly flies away, he won’t be able to use the replacement service.
Extended warranty
Users of devices such as the DJI Mavic 3 Pro, DJI Mavic 3 Pro Cine, DJI Mini 2 SE, DJI RS 3 Mini, DJI Mini 3, DJI Mavic 3 Classic, Osmo Mobile 6, Osmo Mobile SE, Osmo Action 3, DJI Avata, DJI RS 3, DJI RS 3 Pro, DJI Mini 3 Pro, DJI Mavic 3, DJI Mavic 3 Cine and DJI Action 2 can also get additional benefits. If you do not use the Care Refresh service once during the validity period, you will receive a warranty extension for an additional year as part of your reward.
How to activate DJI Care Refresh
1 Activate the code at: https://support.dji.com/care/active.
2. During the activation process, enter the contents of the Care Refresh code, the serial number of the device (found directly on the product) and the details of the person activating the Package (name, email address).
3. The Service Package will be activated and automatically assigned to the appropriate region. You will receive confirmation of DJI Care Refresh activation by email. Your drone is now safe!
It is also possible to assign DJI Care Refresh to your product after 48 hours of activation. To do this, you will need to send a verification video showing the status of your device to the manufacturer. Detailed information and a sample video are available at: https://repair.dji.com/en/djicare/customerupload.
When an accident happens
The procedure for dealing with an accident is trivial. Just report the crash and send the damaged equipment to DJI’s warranty service – don’t forget to annotate that you are using DJI Care Refresh. Once you receive the repair quote, you can choose whether you opt for it or prefer to get a replacement through the Service. When you choose the second option, you only need to pay the appropriate fee – you will receive the replaced device on a priority basis, and if you are in the same region where DJI Care Refresh was purchased, shipping will be paid for by the manufacturer!
1 You report the defect and send your drone to DJI’s German service center with a note that it has DJI Care Refresh.
2 The user gets a repair quote and based on that decides whether he wants to repair/replace it for a fee or through DJI Care Refresh.
3. After choosing DJI Care Refresh, the user pays the replacement fee and gets another unit or new replacement parts, i.e., gimbal, camera, propellers.
4. The replaced product is delivered to the user on priority with free shipping.
Cases covered by DJI Care Refresh
By purchasing DJI Care Refresh, you protect your drone from, among other things, a fall, drowning, collision or accident caused by equipment signal interference. DJI Care Refresh also covers accidents caused by the operator’s fault.
- User error.
- Signal interference.
- Collision.
- Drowning (A condition of coverage is that you bring the wrecked drone to the manufacturer’s service center.)
- Fall.
DJI Care Refresh does not cover
1) Lost or partially lost drone, gimbal or accessories.
2) Theft or abandonment of the product.
3) Damage caused by flying in inappropriate weather conditions.
4) Transmitter, accessory.
5) Deliberate loss of the drone.
6) Damage to the casing that does not affect the operation of the product.
7) Direct or non-direct damage caused by acts of God.
8) Defects occurring outside the validity period of DJI Care Refresh.
9) Additional charges related to upgrading the model, improving its performance.
10.) Defects resulting from carrying out modifications that are not in accordance with the recommendations in the user’s manual or from using incompatible batteries and charger.
11) Defects resulting from using unauthorized accessories, batteries or software.
